Pennington Biomedical Research Center Named a Spoke in the ARPA-H Customer Experience Hub

February 5, 2024 · Baton Rouge, LA

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The purpose of the ARPA-H Customer Experience Hub is to ensure the active transition of health innovation in an expedient, safe, cost-effective, accessible and sustainable manner that reaches all Americans

The Pennington Biomedical Research Center has been named a spoke in the ARPA-H Customer Experience Hub, one of three regional hubs that comprise ARPANET-H – a nationwide health innovation network and is dedicated to the needs of people: listening to, learning from, and building trust with communities to enable access to critical health innovations for all Americans.

“ARPA-H works to accelerate better health outcomes for everyone by supporting the development of high-impact solutions to society's most challenging health problems. This aligns perfectly with our vison of promoting metabolic health and eliminating metabolic disease through scientific discoveries that create solutions from cells to society,” Pennington Biomedical Executive Director Dr. John Kirwan said.

“At Pennington Biomedical, we are working to discover the triggers of obesity and diet-related diseases and improve the health of all people through Research, Treatment & Prevention, Scientific Education, and Implementation & Outreach. Being part of the ARPA-H Customer Hub allows us to expand that effort into the communities we serve,” he added.

The purpose of the ARPA-H Customer Experience Hub is to ensure the active transition of health innovation in an expedient, safe, cost-effective, accessible and sustainable manner that reaches all Americans. Together with the Stakeholder and Operations Hub and the Investor Catalyst Hub, these hubs and spokes create the ARPANET-H nationwide health innovation network.

The ARPA-H Customer Experience Hub, which has 284 spokes, provides a variety of services and capabilities to the government and to participating spokes. These include design services, rapid prototyping, stakeholder and ecosystem engagement, teaming and partnership opportunities, and regulatory support.

The primary goal of the Customer Experience Hub is to make vital health innovations accessible to everyone, with a focus on traditionally underrepresented populations. Integrating patient feedback throughout the research and development process with the goal of ensuring that innovations will be widely adopted to effectively meet patients’ needs is a main strategy of the hub.

The network aims to connect local, regional and national efforts to improve health outcomes and truly transform important areas of medicine and health. The focus on human-centered design and end user experience is purposeful and critical to driving successful adoption of innovations for better health.

Pennington Biomedical joins LSU Health Shreveport and LSU Health New Orleans as spoke locations in Louisiana. Being selected as a spoke enables Pennington Biomedical to more effectively network with other the partners, provide feedback on initiatives and work closely with stakeholders and government entities involved in this new and innovative initiative.

For more information about the Customer Experience Hub and its initiatives, visit www.customerexperiencehub.org.