Scheduling Coordinator - Leonhard

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The Scheduling Coordinator will organize and coordinate the check-in and scheduling aspects of research studies; ensure effective participant communication, scheduling, and interaction; assist in the preparation of clinic activities; and provide administrative support as required. - Greets all study participants at the reception desk or clinic desk, completes check-in process in the Scheduler, alerts Research Coordinator or Core Service of the participant arrival, and directs participant to the appropriate location. - Schedules screening dates for eligible participants. - Works with Study Coordinators in scheduling of participant study visits. - Works with Research Nurses/Impatient Nurses in scheduling of participant procedures. - Develops rapport with participants to assist in the retention of volunteers. - Greets all visitors to the Clinic Building and directs them to the appropriate area. - Ensures clinic staff accepts study visits in a timely manner. - Assists in the preparation of the clinic to include preparation of charts, exam rooms and equipment; calibration of equipment; and ensuring availability of snacks and dinks. - Monitors daily schedule making adjustments as needed based upon staff availability and participant presence; maintains record of attendance, no show and rescheduling of participants. - Notifies Study Coordinators and other departments upon the arrival of their scheduled participant. - Provides and explains the required study screening documents as required. - Accepts calls and directs to the appropriate personnel. - Provides reminder calls to all participants the day prior to scheduled visit. - Assists the Medical Record Department in the collection of data and filing of charts as required. - Compiles statistics and data for reports as requested. - Maintains inventory of clinic supplies, office supplies, and forms. Orders supplies as needed. - Provides administrative support to the Clinic Administrator as required. - Performs other job functions as required.
Bachelor's degree in business, science, or a health related field required. Current CPR certification or willingness to complete course after hiring. Must have one to three years' experience in a business setting providing scheduling, data management, medical records management, and/or administrative services required. At least one year experience in an academic setting preferred.
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